Privacy Policy

1. Overview

SmartAI Open provides an AI workspace platform for search, research, document analysis, writing, coding assistance and collaboration. This Policy applies to our website at smartaiopen.net and the services we offer. By using our services, you agree to the practices described here.

2. Information We Collect

We collect information in the following ways:

• Information you provide: account details (such as name and email), organization information, billing details processed by our payment providers, and the content you submit when using the platform (such as queries, uploaded documents and messages).
• Information collected automatically: device and browser data, IP address, usage activity and approximate location, collected through cookies and similar technologies.
• Information from third parties: limited information from service providers that help us operate the platform, such as payment processors and analytics tools, where you have consented.

3. How We Use Information

We use information to:

• provide, maintain and improve the platform and its features;
• process transactions and manage your account and token allowances;
• respond to inquiries and provide customer support;
• monitor for security, prevent abuse and enforce our Acceptable Use Policy;
• understand usage to improve performance and reliability;
• comply with legal obligations.

4. How We Share Information

We do not sell your personal information for money. We may share information with:

• Service providers who process data on our behalf (for hosting, payments, analytics and support) under contractual confidentiality obligations;
• Legal and safety recipients when required by law, to protect rights and safety, or in connection with a legal process;
• Business transfers in the event of a merger, acquisition or sale of assets, subject to this Policy.

5. Cookies & Tracking

We use essential cookies to operate the site and, with your consent, analytics and marketing cookies. You can manage your choices at any time through our Cookie Preferences tool or your browser settings. See our Cookie Policy for details.

6. Data Retention

We retain personal information for as long as necessary to provide the services, comply with legal obligations, resolve disputes and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

7. Security

We use encryption in transit and at rest, access controls and security monitoring to help protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. See our Security page for more.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete or port your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. We will respond consistent with applicable law.

9. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (as amended) may provide you with additional rights, including the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right to non-discrimination for exercising your rights. To submit a request, email info@smartaiopen.net. We will verify your request before responding. You may use an authorized agent to submit a request on your behalf.

10. Do Not Sell or Share My Personal Information

SmartAI Open does not sell your personal information for monetary value. Some privacy laws define "sharing" broadly to include certain advertising-related disclosures. You can limit the use of analytics and marketing cookies through our Cookie Preferences tool, and you may submit a request to opt out of any "sale" or "sharing" as those terms are defined under applicable law by emailing info@smartaiopen.net.

11. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can take appropriate action.

12. Contact Us

For privacy questions or to exercise your rights, contact:

SmartAI Open
3836 NW 25th St, Oklahoma City, OK 73107, United States
Phone: +1 (405) 604-0330
Email: info@smartaiopen.net

We may update this Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.